Softub®, Inc. warrants the Softub® spa to be free of defects in materials and workmanship for five (5) full years from the date of purchase. Any repairs will be at the following costs to the customer.
1st - 2nd year         NO CHARGE
3rd - 5th year        $275.00 maximum deductible charge per occurrence
Please review the Five Year Limited Warranty and then call the office to schedule a repair for your Softub®.

You will be required to make arrangements to have the unit picked up or delivered to I'Deal Spas for diagnosis and repair of your Softub®. You will also be charged a diagnosis fee of $65.00. The customer must leave the deductible or diagnosis fee at the time of service.

Online Request for Repair                              Print out Request Form
FIVE YEAR LIMITED WARRANTY

EXTENT OF WARRANTY

This warranty extends only to the original retail purchaser of the Softub® spa and terminates upon transfer of ownership. It does not extend to commercial, institutional or rental use or installation. The Softub® spa must be purchased and installed within the United States within one year of manufacture date. All repair work is guaranteed for a period of 90 days when performed by an Authorized Softub® Dealer, or an Authorized Softub® Service Center. All freight charges associated with any repair are the responsibility of the customer. The customer is responsible for getting the unit to and from the nearest dealer or service center. Any and all charges are the responsibility of the customer. Softub® Inc. reserves the right to repair and/or replace, at it's discretion, any component or assembly requiring repair. Softub® Inc. reserves the right to utilize new or factory refurbished components while facilitating said repairs within the constraints of this warranty. Any repaired or replaced component carries either the aforementioned 90 day guarantee or the remainder of the 5 year limited warranty, whichever is greater.

ACTS INVALIDATING WARRANTY

This warranty is void if the Softub® spa has been altered, misused, abused, or has been repaired by an unauthorized person. Misuse shall include, but not be limited to operation or maintenance of the Softub® spain deviation to the published instructions. The following acts will invalidate the warranty: Operating the tub without water, or improper water level, filling or operating with a water temperature below 40 degrees Fahrenheit or above 106 degrees Fahrenheit , a water PH level below 7.4 or over 7.6, plugging into an extension cord, operating below 105 volts or over 125 volts, allowing undissolved or concentrated chemicals to lie on the vinyl surface or leaving the Softub® spa empty in direct sunlight (with or without packing material).

Damage resulting from chemical abuse is not covered under this warranty. Chemical abuse is defined as exposing the Softub® spa to chemical levels outside of the recommended levels.

DISCLAIMERS

Softub®, Inc. shall not be liable for loss of use of the Softub® spa or other incidental or consequential damages. Softub®, Inc. shall not be liable for acts of nature including infestation. Under no circumstances shall Softub®, Inc. or any of its representatives be held liable for injury to any persons or damage to any property. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Specifications are subject to change without notice.

WARRANTY CARD MUST BE FILLED OUT AND RETURNED WITHIN 10 DAYS OF PURCHASE TO VALIDATE WARRANTY.